Refund policy

EXCHANGES AND RETURNS

At Wolffia, we accept exchanges and returns within 10 calendar days of order receipt.

To request an exchange or refund, please email wolffia.usa@gmail.com with the subject line: [Order Number] + EXCHANGE or REFUND.

Your request must include:
• Reason for the exchange or return
• Photos of the garments, tags, and original packaging

Items must be:
• Unused
• Free of stains and odors
• With tags intact
• In their original packaging

Exchanges and returns are subject to approval by our team.
We do not offer exchanges or refunds for promotional items, custom-made garments, or discontinued items.

In the event of manufacturing defects or order errors, shipping costs will be covered by the brand. In all other cases, shipping costs are the customer's responsibility.

Once the product is received and verified, the exchange or refund will be processed. Refunds will be issued via the original payment method used for the purchase. Processing times may vary depending on the bank or payment platform used.